Technology

The Incredible Technical VoIP Features That Can Help Your Business Thrive

Whether your business is big or small, your business can greatly benefit from VoIP. The technical features available when you trust Telecom2  with your communication needs can have a significant impact on how productive and efficient your business operates. The goal here is to show you all about some of these most incredible features that can help your business thrive.

Call Forwarding/Voicemail

Most businesses aren’t open 24/7. If you have other offices in different time zones, having the ability to forward calls to other locations can ensure that your customers get the attention that they want even if their normal office is closed. If you don’t have this option, you could always have calls sent to workers when they aren’t at their desk using call forwarding. Call forwarding is such a useful technical feature to have for your business.

Voicemails are also important, especially when the office is closed. You can get the voicemails turned into easy to read emails so that your staff can refer back to the email when returning the call. With VoIP, you can create separate voicemail boxes for each of your employees so that they can easily catch up with their calls when they are back at the desk or in the office.

Auto-Attendant

Even if you are a small business, VoIP allows you to set up an auto-attendant so that you can seem like you are a bigger business. This means that when a person calls your office, they can get a menu that allows them to get in touch with the person that they are looking for. This menu option offers your customer convenience while offering your company a look of being more professional. In addition to setting up the auto-attendant for menus, you can also use it to direct customers to a live operator. It all depends on what you want for your business.

Call Recording

In businesses that are regulated and customer service industries, call recording can be an essential feature to have. Telecom2  has a reliable service that allows you to clearly record calls for whatever needs that your business has. Call recording can be incredibly important for your business. For instance, say you have a customer service team.

Call recording allows you to record customer service agents that are getting complaints on to see how they interact with customers. This helps you to correct any problem. It also is an essential tool when training new customer service agents, allowing you to break any habits before they stick to ensure that they offer the highest level of customer service.

Conference Calling

Easily one of the best features with VoIP is that you get conference calling. You can conference call with remote employees on a regular basis to make sure they stay on task or are making progress on a project. You can conference call with potential clients who aren’t local, creating presentations that they can see without having to travel to you. Conference calling is a convenient way for your business to communicate with groups of all sizes, depending on what your specific needs are.

Security

Security is so important for your business. VoIP services  from Telecom2 are a cloud-based service that offers the highest level of security available. This makes VoIP more secure than legacy phone lines. VoIP has standardised encryption protocols that ensure the calls and data are as secure as possible.

Hold Music

You may not think something like hold music is important, but if there’s ever a time where you would have to put a customer on hold this is essential. With the VoIP from Telecom2, you get the ability to make bespoke messages or music that your customers can listen to while they are on hold. There are a few reasons why hold music is important. One reason is that music lets the customer know that they are still on hold and have not been disconnected. Hold music also makes your business seem even more professional and helps your business appear larger than it is. It can also reduce your hang-ups, especially if the messages and/or music is entertaining to your customer.