Day Archives: August 12, 2021

Imagine being able to boost your chatbot IQ and relevance without spending days or weeks adjusting rules and decision trees. Imagine being able to improve customer care, happiness, and conversions by having a smart chatbot. With the help of artificial...

Before services such as Amazon Connect Virtual Contact Center, the first call center, which was owned by Time Inc. and operated under the name Life Circulation Co., was established in 1957. It was the precursor to today's sophisticated contact centers,...